Terms of service
Last updated: 23 October 2026
These terms apply when you buy from ninthpanel.com. Please read them before you order. They do not affect your legal rights as a consumer.
1. Who we are
Ninth Panel is a trading name of Display Champ Ltd, a company registered in England and Wales. Company number 15439146.
Registered office: Suite 1-4, Lyndon House, Kings Court, Willie Snaith Road, Newmarket, CB8 7SG, United Kingdom.
Email: support@ninthpanel.com. A person replies within one working day.
2. Our products
We make display cases for LEGO® sets. The LEGO® set is not included unless the product page says it is.
Our product photos show the real cases. Colours on your screen can differ slightly from the case in your hand.
Ninth Panel is independent. LEGO® is a trademark of the LEGO Group, which does not sponsor, authorise or endorse this site or our products.
3. Placing an order
When you place an order, we email you to confirm we have received it. Our contract with you starts when we email to say your order has been dispatched.
If we cannot accept your order, for example because an item is out of stock or the price shown was wrong, we tell you and refund any payment in full.
4. Prices and payment
Prices are shown in the currency at checkout and include VAT where it applies. Delivery costs are shown at checkout before you pay.
We take payment when you place your order.
If we find a pricing mistake after you order, we contact you before dispatch. You can then go ahead at the correct price or cancel for a full refund.
5. Delivery
We dispatch orders within two working days. Working days are Monday to Friday, except UK bank holidays. Delivery time after dispatch depends on where you live and the service you choose at checkout.
If we have not agreed a delivery date with you, we deliver within 30 days of your order.
The case is your responsibility from the moment it is delivered to you or to someone you have named.
If your case arrives damaged, email us with a photo of the case and the packaging, and we put it right.
6. Your right to change your mind
If you live in the UK, you can cancel your order for any reason within 14 days of the day you receive it.
- To cancel, email support@ninthpanel.com with your order number and a clear statement that you are cancelling. You can use the form at the end of these terms, but you do not have to.
- Send the case back within 14 days of telling us. We reply with the return address.
- We refund the price and the standard delivery charge within 14 days of receiving the case back, or of receiving proof that you posted it, whichever is sooner. We refund to the payment method you used.
You pay the cost of returning the case, unless it is faulty or not what you ordered.
Please handle the case only as you would in a shop. If the value of the case drops because it was handled more than needed to inspect it, for example scratched or with parts missing, we may reduce your refund to reflect that.
7. If something is wrong
If it is not right, we make it right. Email us with your order number and a photo, and we work out the fix with you.
As a UK consumer, the Consumer Rights Act 2015 gives you these rights for goods that are faulty or not as described:
- Within 30 days of delivery, you can reject the case and get a full refund.
- Within six months of delivery, if we cannot repair or replace the case, you are entitled to a full refund in most cases.
- Up to six years after delivery, you can claim for a fault, but after six months you may need to show the fault was there when the case was delivered.
These rights do not cover wear and tear, accidental damage, or damage from not following the assembly or care instructions.
8. Assembly, care and wall hanging
Instructions for each case are at ninthpanel.com/pages/instructions. Clean the case with a soft dry cloth. Do not use glass cleaner or other solvents, because they can mark acrylic.
If you hang a case on a wall, follow the instructions and use fixings suitable for your wall and for the weight of the case and the set inside. We are not responsible for damage caused by fixings that are not suitable for your wall.
9. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Loss is foreseeable if it is obvious it will happen, or if we both knew it might happen when we made the contract.
We sell to consumers for private use. We are not responsible for business losses, such as lost profit or lost business opportunity.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.
10. Your ideas
When you send us an idea, for example through the Your ideas form, you agree that we can use it to plan, design and make products without paying you. We may already be working on something similar. We read every idea, but we cannot promise to make it.
11. Events outside our control
If something outside our control delays your order, such as a courier failure or severe weather, we tell you as soon as we can. If the delay is long, you can cancel and we refund you for anything you have paid for and not received.
12. Your personal information
We use your personal information as our privacy policy describes.
13. Changes to these terms
We may update these terms. The terms that apply to your order are the ones on this page when you placed it.
14. Law and disputes
These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.
If you live outside the UK, these terms do not remove any consumer rights that the law of your country gives you.
If you have a complaint, email support@ninthpanel.com. We reply within one working day.
Cancellation form
Complete and send this form only if you want to cancel your order. You can copy it into an email.
To: Display Champ Ltd, trading as Ninth Panel, Suite 1-4, Lyndon House, Kings Court, Willie Snaith Road, Newmarket, CB8 7SG, United Kingdom. Email: support@ninthpanel.com
I hereby give notice that I cancel my contract of sale of the following goods:
Order number:
Ordered on:
Received on:
Name:
Address:
Date: