FAQs.
Can’t see your question? Email support@ninthpanel.com. A person replies within one working day.
The case.
Is the LEGO® set included?
No, our cases are sold as the display case only, so you’ll need the LEGO® set itself, which is sold separately.
Which set will my case fit?
Every Ninth Panel case is designed around one LEGO® set, and you’ll find the set number in the product name and on the product page, so you can check it against the number on your box before you order.
What are the cases made of?
Our cases are made from clear cast Perspex® acrylic, 3 mm thick or more depending on the case, which blocks around 99% of UV light so your bricks keep their colour. They sit on a solid base, with printed artwork designed for each set, and they’re made here in the UK.
Is Ninth Panel part of LEGO?
No, Ninth Panel is an independent company. LEGO® is a trademark of the LEGO Group, which does not sponsor, authorise or endorse this site or our products.
Building and care.
How do I put my case together?
Follow the instructions that come with your case. You can also use them on your phone, because the QR code in the box takes you straight to our instructions page, which works on any phone, tablet or computer.
Do I need glue?
No, nothing is glued. The screws and connector cubes come in the box, so all you need is a small flat-head screwdriver, and the instructions show which fixings go where.
How do I keep my case clean?
Wipe it with a soft, dry microfibre cloth. Please don’t use glass cleaner or other solvents, because they can mark acrylic and printed artwork.
Can I hang my case on a wall?
Some of our cases are designed to hang on a wall as well as stand on a shelf, and the product page tells you if yours can. Those cases come with wall fixings, and before you hang one, check that your wall can hold the combined weight of the case and the set.
Orders and delivery.
When will my order be dispatched?
Everything we sell is in stock, so we dispatch every order within two working days. Working days are Monday to Friday, except UK bank holidays.
How much is delivery?
In the UK, Royal Mail Tracked 48 costs £5.99, and Royal Mail Special Delivery costs £10.99 and arrives the next working day after dispatch. Delivery to Europe starts at £19.99 with Royal Mail International Tracked, depending on the country and the weight of your order. You’ll always see the exact cost at checkout before you pay.
Where do you deliver?
We deliver to the UK and to 36 countries across Europe. Orders to the United States open on 16 November 2026, when we start shipping from our base in Lakeland, Florida, so American collectors get local delivery.
Can I change or cancel my order?
Email support@ninthpanel.com as soon as you can. If your order hasn’t been dispatched yet, we’ll change it or cancel it for you, and if it has, you can still cancel within 14 days of receiving it. Our refund policy explains how.
Returns and help.
Can I return my case?
Yes, you can cancel within 14 days of receiving your order. Our refund policy explains how to send it back.
What if my case arrives damaged?
Email support@ninthpanel.com with your order number, a photo of the case and a photo of the packaging, and we’ll sort it out. If it is not right, we make it right.
How do I contact you?
Email support@ninthpanel.com and a real person will reply within one working day.
Will you make a case for my set?
Quite possibly, because the sets our collectors ask for help decide what we make next, so tell us yours through the Your ideas form.